FAQS

How do I create an account?
It’s easy – click on ‘Register’ and complete the 6 fields.
Once completed you are registered and ready to order!

Are the items in stock?
All items online have current live inventory
If you have ordered items that are out of stock we will contact you in 24-48 hrs with inventory eta.

When will I get my order?
If you have ordered an item that shows inventory in stock your order will ship in 24-72 hours.
Contact us if you are in a rush and we can give your order extra attention it deserves.
Orders are shipped from our Toronto warehouse using Milwaukee shipping account via standard service, based on your ship to address you should expect delivery in 1-5 days.

We will contact you within 24hrs if we have any inventory issue to fill your order.

How can I track my package?
Once your order has shipped you will be emailed tracking information for your order.

Can I split up my order to ship to multiple locations?
Yes, please add a note at checkout or email us with special instruction.

I can't find what I'm look for do you have other products?
Yes, we do! Complete the custom quote page and our sales team will be happy to help. You can also visit our site at www.adwear.ca to browse through 1000's of great ideas.

What if I need to change or cancel my order?
Please email or call us prior to us shipping your order and we can make any changes to your order.

What is your guarantee?
It's real simple. All our products are guaranteed. Period. We stand behind all our products. If there's a printing or manufacturing defect, we'll fix it or replace it at our cost. We take great measures to ensure that we get the job done right-every time.

We want to be sure that what we buy fits. Can you help us?
We also want to make sure that the items you buy from us fit. All items have a size chart for your reference.

What payment methods are accepted?
All orders payments are done online by credit card. We accept Visa, MasterCard and Amex.

When will my credit card be charged?
Your credit card will be charged when you place your order online.

What name will appear on credit card statements?
You will see "AdWEAR + PromoSTUFF" on your credit card statement.